Mr
Mc Fadden
via email
Houston
01/11/2007
|
I want to take this opportunity to tell you how very pleased I have been with your overall service for the past 10 or more years . And more importantly the quality, timeliness, staff organization, and scheduling reliability has been impeccable. AND whoever does the interviewing for your technicians should be getting a BIG bonus! Every tech, and there have been many, have been personable, well mannered, always answers our dumb questions pleasantly, are neat and clean, and never seem in a rush.... and they do not resemble convicts (like some other service-men I've seen) in any way .... how do you guys find these fine young men? |
Cheryl Corbett
Small Changes Kids Resale
League City
06/13/2007
|
Our system is working perfectly and I would recommend Weeks Service Company as experts in their field of air conditioning and Customer Service. They advertise 100% satisfaction and they are absolutely correct! |
Mrs Martha Hahn
Friendswood
01/12/2007
|
When asked...Were our installers polite and helpful? "They were more than polite-went out of their way to be helpful. I cannot say enough good things about them." |
Heidi Boyd & Bill Dwyer
Letter pg 1
Letter Pg 2
Houston
05/16/2007 |
I am writing to express my heartfelt thanks to Weeks for being a company which truly embodies a service ethos in an era in which many companies seem to have forgotten what service means. You clearly value your employees and choose them carefully. You provide quality workmanship and back it up with meaningful gurantees. You are always there when I need you... |
Mr Daniel Slade
01/19/2007
Houston |
Continue to keep high standards in hiring and walking in integrity. |
Ms Ploewarczyk
02/24/2007
Seabrook |
Have been with you 10+ years. Serivce is excellent. Installers were extremely nice. |
Mr Joe Miller
03/31/2007
Via the internet
|
I had a new unit installed in my home by your company. I would like to take this opportunity to recognize the two young men who did the installation. Tom and Pete did an outstanding job at my house. There is no comparison to the work they did to the previous system I had. I can tell when a worker is just doing what is required and when someone has pride in their workmanship. Both of these men have pride in the job they do. Great Job Tom and Pete.
Joe Miller |
Mr David Rogers
Houston
01/31/2007 |
We wanted to do business with a reputable company that knows how to treat their customers with respect. |
Eric Litzinger
League City
Via Email
07/14/2007 |
Mr Gary Weeks, I had the pleasure of meeting Roger Bullock one of your sales representatives in my home while shopping for a complete replacement of my heating and air conditioning system. I wanted to let you know that Roger is not only a fine salesman he is also a person I would like to consider as a friend after getting to know him during my sales/installation experience. Roger has the ability to explain the most complicated and technical aspects of the products in a way that the customer can understand and not feel spoke down to. The installation team of Young and Tom are two employees that strive to make the customer happy while performing their jobs in the highest standards. They kept me appraised of the installation status and instructed me throughout the process. Dave in your Q/C dept was very knowledgeable and a true professional. I know there are a number of companies that I could have chosen but I can truly say in my heart I made the right choice when I selected Weeks Service Company. You have a lifelong customer, and if I can I will give your company my highest praise when I refer a friend or neighbor to Weeks Service Company. |
Ms Toni Lindstrom
Texas City
02/07/2007 |
Your guys were outstanding... |
Mr Bob Norris
League City
01/05/2006 |
We have been with Weeks since we moved here to League City-About 10 years-your service, employees, dependability are beyond compare-you always "DELIVER!" |
Ms Geraldine Waite
League city
02/05/2007 |
You are the best and always honest |
Ms Debrorah Hampton
Houston
02/27/2007
|
It is always a pleasure doing business. ...With Chris Wheeler. I trust his judgement. |
Mr Eric Flagg
League City
03/30/2007 |
...Your clean trucks are a sign of the attention to detail that I appreciate and demand. |
Mr William Fowler
Texas City
02/23/2007 |
I have used your services in the past and was very happy with the results. |
Mr Paul Chaput
Houston
02/08/2007 |
Inititally chose Weeks for a previous problem (power box) because of longevity in the area. Found all aspects of Weeks to be professional and competent. |
Ms Beth Segler
Nassau Bay
02/16/2007 |
I can't express our level of hapiness from start to finish on the project. I will refer as many people to Weeks as I can. You deserve every award PLUS more that you have received. |
Melinda Peppers
Via Email
08/14/2007 |
IN A WORLD WHERE YOU USUALLY ONLY HEAR COMPLAINTS I WOULD JUST LIKE TO SAY WHAT A POLITE AND COMPETENT EMPLOYEE YOU HAVE WORKING FOR YOU. SID, IS REWIRING MY NIEGHBORS HOME AT 1202- 8TH AVE. N. SARA BARDSLEY'S HOME. SHE AND I WERE TALKING ABOUT THE WORK HE WAS DOING AND HOW VERY POLITE AND HELPFUL HE IS. SHE IS DISABLED AND HE WENT ABOVE AND BEYOND THE CALL OF DUTY FOR HER. I TOLD HER I WAS GOING TO WRITE AND TELL HIS COMPANY ABOUT HOW PLEASED SHE IS WITH HIM, AND SHE ASK ME TO PLEASE DO SO. I HAVE ALSO SPOKEN WITH HIM AS I HELP SARA OUT ALOT AS SHE IS UNABLE TO DO SOME THINGS FOR HERSELF. IF I EVER AM IN NEED OF AN ELECTRICIAN I WILL MOST CERTAINLY CALL UPON WEEKS TO DO THE WORK. CUSTOMER SERVICE IS ALL BUT NONEXISTANT THESE DAYS AND IT'S JUST GREAT TO SEE A COMPANY AND EMPLOYEES SUCH WITH A GOOD CUSTOMER SERVICES ATTITUDE. I WILL BE SURE AND RECOMMEND YOUR COMPANY TO MY FRIENDS AND FAMILY. IN CLOSING I WOULD JUST LIKE TO SAY ONCE MORE ON SARA BARDSLEY'S BEHALF, THANK YOU SID FOR THE WONDERFUL WORK AND JUST AN ALL AROUND NICE PERSON.
SINCERELY,
MELINDA PEPPERS
ON BEHALF OF SARA BARDSLEY. |
Tom & Franci Gatlin
Nassau Bay
Via email
07/29/2007 |
Dear Weeks,
I can’t recall the last time I took the time to write a vendor or service provider. Like most people, I’m more likely to write after a bad experience, and I don’t spend the time acknowledging good service.
We bought this house last year, and the prior homeowner left some Weeks paperwork for us to keep. It was the invoice for the installation of our unit. Since he used your company, we thought it was a good idea to stick to using Weeks. We signed up for your service plan.
Around the middle of June (a month and a half ago) our AC unit stopped cooling. The interior fan was working, but the compressor wasn’t. If I recall correctly, this occurred on a Friday around 6PM. I thought for sure there wasn’t a chance in hell (pardon the French) that I would reach anyone. I also thought that if I did reach anyone, the price for repair would be astronomical considering it was going to require a technician on a Friday evening after hours.
I was pleasantly surprised that someone answered the phone. The lady that answered (can’t recall her name) listened to my problem and assured me that a technician would be calling me right back. I received a call within probably 5 to 10 minutes. He was working on another job, but he arrived at my house within an hour.
So as to not make this a 10 page e-mail, I will summarize. I believe your technicians were out here at least 5 times before it was finally fixed. Any outsider reading this might wonder, “Why is this customer happy with the service if it took five trips to fix the problem?”
I am a skeptic by nature. Because of my past experiences with contractors, I always assume they are out to screw me. First, I assume I am being overcharged, and second I assume the job won’t be done right. I was wrong on both of these assumptions with Weeks.
I was happy because:
- Weeks responded very quickly on a Friday after hours.
- Weeks only charged me $78 to replace the fan on my compressor unit.
- Although it took several trips for Weeks to find the problem (elusive pressure switch I believe), they came out each and every time in a timely manner without complaining until the job was done. I was never charged again. They were very motivated to find the problem, and I could tell they were taking this personal because this unit was really confusing them. I got a sense of pride in their work.
- I recall it was very late one evening and the tech had to go to the shop to get a part. I offered to just have him fix it the next day because I could tell he was tired. He thanked me, but he insisted he wanted to fix it for me. I couldn’t believe it.
- They are very reachable. The technicians on call have a pager, and if “I’m lying I’m dying”, I swear they called me back each time after no more than 10 minutes after I paged them.
By the way, I will keep my service contract as long as I live here and as long as Weeks is in business.
Thanks for your great service.
Tom and Franci (Clear Lake)
P.S. After I read this, it sure sounds like a paid infomercial. FYI, your technicians did not ask me to write this. I’ve been meaning to write since the job was done, but I am just now getting around to it. |
Ms D. Hunter
League City
04/03/2006 |
Weeks has the best BBB record, great, professional, & courteous technicians. |
Mr John Foster
Seabrook
04/19/2007 |
Been a customer for over 10 years! Your company has set the standard by which I judge other companies! |
Ms Betty Scheffer
League City
03/29/2006 |
When asked the reason for choosing Weeks...Price, Compressor warranty, Service after the sale.
The city inspector was impressed with your work. |
Mr Paul
Texas City
04/11/2006 |
Analysis & solution of problem kept me within my budget |
Ms Patty Saum
Galveston
08/24/2006
|
We have been Weeks customers for years. You service both our home and weekend place! |
Kathleen Nenninger
League City
08/30/2006 |
I believe in local owned and operated companies. See the Weeks trucks all over town... |
Ms Nita Butler
Friendswood
09/21/2006 |
Outstanding example of professionalism, courtesy, and customer service. |
Mr David McLendon
Seabrook
03/17/2007 |
Weeks has been inspecting my homes systems since I have owned it-don't want anyone else! BJ helped me make the right economical choice for my budget and needs. |
Ms Irene Lee
LaMarque
10/26/2006 |
Best service provider in town. |
Jimmy Broadhurst
Friendswood
10/30/2006 |
I appreciate the care your installers took. They even cleaned up. |
